We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:
24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.
No-shows OR cancelling 3 hours before your appointment
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”, and will be charged the full amount for their “missed” appointment. Same rule goes for last minute cancellation (not cancelling 3 hours before your appointment time).
If you have a preference between a male or female therapist please let us know upon booking. If preference is not specified at the time of booking then we will book according to our availability. If a client refuses a service they will still be charged the full amount. This will be considered as a last minute cancellation.
if you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
We look forward to serving you!