GUEST FAQ’S

Spa Policy

Each session includes a 5 minute pre-interview and 5 minutes re-dress period.
Cancellation policy - We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored: 24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.

No-shows OR cancelling 3 hours before your appointment - Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a "no-show", and will be charged the full amount for their "missed" appointment. Same rule goes for last minute cancellation (not cancelling 3 hours before your appointment time).

Late Arrivals - if you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the "full" session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time. If you have a preference between a male or female therapist please let us know upon booking. If preference is not specified at the time of booking then we will book according to our availability. If a client refuses a service they will still be charged the full amount. This will be considered as a last minute cancellation.

Coupons, loyalty card and other discounts cannot be used with Gift Certificates. Gift certificate can be used Monday-Saturday between 8am - 5 pm ONLY. Gift Certificates are NOT redeemable for cash and cannot be returned for a cash refund. Anything added, that causes the total price to exceed the amount of the gift certificate must be paid with either cash or credit card. We are not responsible for lost or stolen gift certificates/card. (gift certificate must be present at time of purchase to redeem.)

Tuscany players comp $100 comp = $60 spa value - please have your comp slip ready before coming to your appointment. Players Comp are NOT redeemable for cash and cannot be returned for a cash refund. Anything added, that causes the total price to exceed the amount of the players comp must be paid with either cash or credit card.

Locals and frequent guests, don't forget to ask for your loyalty card! With this card, get your 11th (1 hr-$60 value) massage for free! 1 stamp for every $60 or $100 players comp spent. expires after 1 year from date of first stamp. NOT redeemable for cash and cannot be returned for a cash refund. Anything added, that causes the total price to exceed the amount of the players comp must be paid with either cash or credit card. card with 10 valid stamps must be present at time of purchase to redeem. We are not responsible for lost or stolen card.

Tuscany employees - 50% off Regular Spa Price (m-sa 8-5p) please make sure to bring your employee id as proof of employment. Must book in advance.

*Spa Prices and discounts are subject to change without notice.
Add on and spa package products are subject to availability.
Spa Specials and Discounts cannot be combined with any other discounts, promotion or coupons.